Conversations AI
Your customer connection. Always on.
Every conversation.
One inbox.
No missed opportunities.
Your next customer shouldn’t have to wait. Answer questions, capture leads, and book appointments with AI voice and messaging—while your team manages it all in one shared inbox.
Start with a free ScaleFury account. Voice, advanced capabilities, and usage allowances vary by edition.
Engage
Qualify
Connect
Product preview · Features and channel availability vary by edition.
Always ready to respond
Keep leads engaged beyond business hours.
Every channel, together
Less switching tabs. More useful conversations.
Context that stays with you
Turn each interaction into a better customer record.
Less inbox chaos. More connection.
Turn “just a quick question” into your next customer.
From the first hello to the next follow-up, give your business one connected way to listen, respond, and move forward.
01 / BE THERE WHEN THEY REACH OUT
Your business may close. Your conversations don’t have to.
Meet customers in the moment with AI voice and chat. Conversations AI uses your business knowledge to answer questions, qualify inquiries, and help customers take the next step—even when your team is off the clock.
- Respond using the information you provide about your business.
- Capture lead details while interest is high.
- Help qualified prospects book appointments with connected calendars.
02 / ONE INBOX. YOUR WHOLE TEAM.
Stop chasing messages across seven different tabs.
Bring calls, texts, web chat, WhatsApp, social messages, and email into a shared workspace. Your team can see the conversation, collaborate on a response, and step in when a customer needs a person—not another automated reply.
- Keep customer conversations visible to your team.
- Let AI handle routine questions across supported channels.
- Hand off to human support with the conversation intact.
03 / KEEP THE CONTEXT. NOT JUST THE CONTACT.
Every conversation makes your next one smarter.
A name and a phone number only tell part of the story. Automatically retain contact details, message history, and lead context in a searchable customer record, so the next person who follows up knows where to start.
- Connect customer interactions to your CRM.
- Follow up without asking customers to repeat themselves.
- Keep relationship history available as your team grows.
04 / GO BEYOND THE ANSWER
Give your AI the ability to get things done.
Custom Capabilities connect clear instructions with an external API, giving your AI a new skill. Check inventory, retrieve an order’s status, or connect another business workflow—then return an answer based on real information.
- Define the task and the information your AI needs to collect.
- Connect a compatible API to look up information or take action.
- Give customers useful answers without a manual lookup.
Custom Capabilities require configuration and a compatible external API. Availability varies by edition and integration.
Meet customers where they are
Many ways to reach you.
One place to respond.
Customers choose the channel. You keep the connection. Bring supported messaging channels together without scattering your team’s attention.
Choose the right edition for your business.
Channel support, AI capabilities, and usage limits vary by edition and region. SMS and AI voice availability are currently limited to the U.S. and Canada.
View current plansPhone
Greet callers and capture inquiries with AI voice.
SMS
Continue the conversation by text, including missed call text-back.
Website chat
Engage visitors right where they’re exploring your business.
WhatsApp
Answer questions in a familiar messaging channel.
Email
Bring customer emails into your shared conversation hub.
Facebook
Keep Messenger inquiries connected to your team.
Instagram
Turn social messages into meaningful customer conversations.
The engine behind the conversation
One connected inbox.
An AI workforce ready to help.
GREET & GUIDE
Welcome every opportunity.
An AI Receptionist can answer questions using your business knowledge, collect lead details, and help customers book their next step.
QUALIFY & CONNECT
Make the next conversation count.
AI sales roles can ask discovery questions, qualify inquiries, and move promising leads toward a meaningful appointment.
HELP & HAND OFF
Support without the wait.
AI support roles can resolve routine questions and pass the conversation to your human team when a customer needs more help.
AI roles require setup and the appropriate product edition. Review available capabilities when choosing your plan.
Start simple. Build your connection.
A better conversation starts with a connected business.
Start with a free account.
Create your ScaleFury account and get your customer relationships organized with the free CRM and web chat AI.
Add the capabilities you need.
Compare editions for SMS, missed call text-back, voice, and advanced AI. Choose the plan and usage allowances that fit your business.
Don’t let your next customer go unanswered.
Bring your messages, your team, and your AI together. Less chasing conversations. More growing your business.
Make every hello an opportunity.
- Engage leads around the clock
- Keep your team in one shared inbox
- Follow up with the full customer story
Free account to get started. Advanced features and voice are available on paid editions.