Privacy Policy

1. Introduction

ScaleFury (“we,” “us,” or “our”) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our platform, or interact with our services.

By using ScaleFury, you agree to the collection and use of information in accordance with this policy. If you do not agree, please discontinue use of our services.

2. Information We Collect

2.1 Information You Provide

• Account information: Name, email address, phone number, business name, and billing details when you create an account or subscribe to a plan.
• Communications: Messages, emails, and other content you send through our platform or to our support team.
• Form submissions: Information submitted through contact forms, lead capture forms, or survey responses.
• Payment information: Credit card details and billing addresses processed through our secure third-party payment processors.

2.2 Information Collected Automatically

• Usage data: Pages visited, features used, time spent on the platform, click patterns, and navigation paths.
• Device information: Browser type, operating system, device identifiers, IP address, and screen resolution.
• Cookies and tracking technologies: See our Cookie Policy for details.
• Log data: Server logs that record requests, timestamps, referring URLs, and error information.

2.3 Information from Third Parties

• Integrations: Data from services you connect to ScaleFury (e.g., Google, Facebook, email providers).
• Business directories: Publicly available business information used to enhance your listings.
• Analytics providers: Aggregated insights from third-party analytics tools.

3. How We Use Your Information

We use collected information to:

• Provide, maintain, and improve the ScaleFury platform and services.
• Process transactions and send related billing information.
• Send transactional emails (account confirmations, password resets, service updates).
• Send marketing communications (with your consent — see our Email Notification Agreement).
• Personalize your experience and deliver relevant content and recommendations.
• Monitor and analyze usage patterns to improve platform performance.
• Detect, prevent, and address fraud, security issues, and technical problems.
• Comply with legal obligations and enforce our terms.
• Train and improve our AI agents using aggregated, anonymized data.

4. How We Share Your Information

We do not sell your personal data. We may share information with:

• Service providers: Third-party vendors who assist with hosting, payment processing, analytics, email delivery, and customer support.
• Business transfers: In connection with a merger, acquisition, or sale of assets, your data may be transferred to the acquiring entity.
• Legal requirements: When required by law, regulation, legal process, or governmental request.
• Protection of rights: To enforce our terms, protect our rights, privacy, safety, or property, and that of our users.
• With your consent: When you explicitly authorize sharing with a specific third party.

5. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, resolve disputes, and enforce our agreements. When you delete your account, we will delete or anonymize your personal data within 90 days, except where retention is required by law.

6. Data Security

We implement industry-standard security measures to protect your data, including encryption in transit (TLS/SSL) and at rest, access controls, regular security audits, and employee training. ScaleFury is currently completing its SOC 2 Type 2 audit to further validate our security practices.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

7. Your Rights

7.1 General Rights

Depending on your jurisdiction, you may have the right to:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data.
• Portability: Request your data in a structured, machine-readable format.
• Objection: Object to processing of your data for certain purposes.
• Restriction: Request restriction of processing in certain circumstances.
• Withdrawal of consent: Withdraw consent at any time where processing is based on consent.

7.2 GDPR Rights (European Economic Area)

ScaleFury is GDPR compliant. If you are located in the EEA, you have additional rights under the General Data Protection Regulation, including the right to lodge a complaint with your local data protection authority. See our Data Protection Policy for details.

7.3 California Privacy Rights (CCPA/CPRA)

If you are a California resident, you have the right to know what personal information we collect, request deletion, opt out of the sale of personal information (we do not sell personal data), and not be discriminated against for exercising your rights. To exercise these rights, contact us at the information provided below.

8. Children's Privacy

ScaleFury is not directed to individuals under the age of 18. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child, we will take steps to delete it promptly.

9. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place, including standard contractual clauses and compliance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the “Last updated” date. Continued use of our services after changes constitutes acceptance of the revised policy.

11. Contact Us

If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us: